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Memorial Highway Chevrolet Zero Breaches Across Three Dealerships in 2.5 Years

Case Studies  >  Automotive Dealerships

Memorial Highway Chevrolet operates dealerships in Somerset, Windber and West Mifflin, Pennsylvania, and must meet the FTC Safeguards Rule and GM cybersecurity requirements while keeping sales, financing and service online. viLogics became the group's single accountable partner for cybersecurity, networking, connectivity and support, then standardized the newly acquired West Mifflin dealership and coordinated its move off an inherited CDK DMS. Over approximately 2.5 years, Memorial recorded zero successful cybersecurity breaches and zero cybersecurity-related outages across all three locations.

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Results snapshot

0

successful cybersecurity breaches in about 2.5 years

0

cybersecurity-related outages in the same period

3

dealerships running on one security and support standard

1

help-desk contact for every employee at every location

Customer context

Memorial Highway Chevrolet is a multi-location dealership group serving West Central Pennsylvania and the greater Pittsburgh market. Like most dealers that arrange consumer financing, it handles customer financial information and falls under the FTC Safeguards Rule, and it runs on internet-dependent systems for sales, F&I, service, parts and warranty work.

  • Organization: Memorial Highway Chevrolet
  • Industry: Automotive dealership group
  • Locations: Somerset, Windber and West Mifflin, Pennsylvania
  • Operating environment: Hot-desk sales staff, shared endpoints, hardened service laptops, Wi-Fi and Comcast VoIP
  • Regulatory requirements: FTC Safeguards Rule and GM/GMC manufacturer cybersecurity requirements
  • Why it mattered: Five minutes of lost connectivity can mean a lost sale
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The challenge

For dealerships, cybersecurity is now a requirement of doing business. Memorial needed a security program that stays compliant every day, not just at audit time, while keeping internet, manufacturer systems and phones running at every location. Then an acquisition raised the stakes: a larger store with an incumbent MSP and an inherited CDK dealership management system.

  • Ongoing FTC Safeguards Rule obligations plus separate GM/GMC requirements
  • Lost connectivity directly affects sales, financing, service scheduling and warranty claims
  • Comcast VoIP needed internal network access without opening unnecessary paths
  • A newly acquired West Mifflin store with inherited CDK firewalls, VPNs and dependencies

"Downtime costs us opportunities, and a security problem can affect our clients and our ability to do business. We needed someone who understood that."

-General Manager, Memorial Highway Chevrolet

Why viLogics

When Memorial acquired West Mifflin, it replaced the incumbent MSP with viLogics based on two years of results at Somerset and Windber.

  • Established performance: about two years supporting Somerset and Windber before the acquisition
  • Responsiveness: a single help-desk contact across all dealerships
  • Standardization: common security, networking, identity and endpoint standards that scale to new locations
  • One accountable partner: customer information, connectivity, daily operations and acquisition integration in one model

The solution

viLogics manages cybersecurity, firewalls, switches, access points, Wi-Fi, WAN connectivity, VoIP integration, endpoints and help desk for all three dealerships under one standard.

1

Assessment

  • Identified endpoints, users, applications, firewalls, switches and wireless
  • Mapped internet, voice, service-department and manufacturer connectivity
  • Documented inherited CDK firewalls, VPNs and dependencies at West Mifflin
2

Deployment

  • Multi-carrier WAN failover with diverse entry paths
  • Comcast VoIP segmented with routing, firewall policies and traffic controls
  • Managed accounts for hot desks, shared endpoints and service laptops
3

Monitoring

  • Ongoing security operations to keep compliance maintained every day
  • One help desk for every employee across all three dealerships
  • Starlink available as an additional continuity option where appropriate
4

Optimization

  • Coordinated West Mifflin's DMS cutover with Memorial and its vendors
  • Removing or consolidating CDK infrastructure as it becomes unnecessary
  • Applying the same standard to each new acquisition

The results

Results reported by viLogics for the approximately 2.5-year engagement period.

Zero successful breaches

No successful cybersecurity breaches across any dealership during the approximately 2.5-year engagement.

Zero cyber-related outages

No cybersecurity-related outages in the same period. This doesn't claim zero outages from every cause.

Stronger uptime and resiliency

Multi-carrier WAN failover and continuity options improved internet uptime and reduced single points of failure.

Three stores, one standard

Networking, Wi-Fi, VoIP, endpoints and security run in one support model, including the acquired West Mifflin store.

Customer proof

""Downtime costs us opportunities, and a security problem can affect our clients and our ability to do business. We needed someone who understood that. viLogics has helped us keep our dealerships secure, connected, and running, with zero successful breaches or cyber-related outages over roughly two and a half years. When we acquired another dealership, we trusted them to bring that location under the same security and support model. Having one partner across all three stores makes it easier to grow without adding more technology problems to manage.” "

Andy Palmar, General Manager, Memorial Highway Chevrolet

Andy Palmar, General Manager at Memorial Highway Chevrolet

Best fit for organizations that...

  • Operate auto dealerships or other multi-location retail groups
  • Must comply with the FTC Safeguards Rule and OEM cybersecurity requirements
  • Can't afford connectivity or system downtime in sales, F&I or service
  • Are growing through acquisition and need to absorb new locations quickly
  • Want one accountable partner for IT, networking and cybersecurity

Related expertise

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